HELP! Fan Club Presale Promo Code Not Working

Submitted by Avi on
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Is pro
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I joined the Halestorm Fan Club and was emailed a promo code to purchase presale tickets. I'm trying to purchase 2 tickets for the May 11, 2018 show at the Tsongas Center at Umass Lowell in Lowell, MA. When I enter the promo code it states that it's invalid and I've tried entering it many, many times with the same results. They do not sell tickets via phone and the only way to get support is via emailed, which I have done but have not received a reply. If you can be of any help with this matter it would be greatly appreciated as the presale ends tonight at 10pm.

I can't miss this show!!!

Thanks